Information we collect
Depending on how you interact with Klear Karma, we may collect:
- Contact details: your name, email address, booking details, and messages you send through the website or scheduling tools.
- Seeker reflection information: information you choose to share with Mirror, including needs, preferences, goals, timing, and wellness context.
- Resonance Map information: summaries, patterns, match signals, or other context generated from your reflection and confirmed by you.
- Practitioner information: profile details, credentials, specialties, availability, verification materials, reputation signals, and service information.
- Token and transaction information: token activity, session purchases, invoices, payment status, and related billing records. Payment details may be processed by third-party payment providers.
- Device and usage information: pages visited, referring URLs, approximate location, browser type, device information, log data, cookie identifiers, and analytics events.
How we use information
We use information to:
- Provide and improve the Klear Karma website, Mirror experience, Resonance Map, practitioner matching, tokens, and related services.
- Respond to inquiries, manage intro calls, send service updates, and provide customer support.
- Verify practitioners, review platform integrity, prevent misuse, and maintain trust and safety.
- Personalize recommendations and help seekers connect with practitioners who fit their context.
- Process purchases, token activity, refunds, invoices, and other business operations.
- Measure performance, debug issues, improve usability, and understand demand for new features.
- Comply with legal obligations and enforce our terms, policies, and agreements.
Sensitive wellness context
Klear Karma may involve personal reflections about spiritual wellness, emotional state, life circumstances, preferences, or support needs. You choose what to share. Please do not submit emergency, crisis, or medical information through the website. Klear Karma is not a medical, mental health, emergency, or crisis service.
If we invite you to share sensitive information in a product experience, we use it to provide the specific support, matching, or context-sharing experience you request and handle it with additional care.
When we share information
We do not sell your personal information. We may share information in these limited situations:
- With practitioners you choose: when you book, request a match, or consent to share relevant context.
- With service providers: vendors that help with hosting, scheduling, analytics, payments, communications, security, and operations.
- For safety and legal reasons: when necessary to comply with law, protect rights, prevent fraud or abuse, or respond to lawful requests.
- Business changes: if Klear Karma is involved in a merger, acquisition, financing, reorganization, or transfer of assets.
Cookies and analytics
We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, understand traffic, remember preferences, and improve the experience. You can adjust cookie settings in your browser. Some features may not work properly if cookies are disabled.
Retention
We keep personal information for as long as needed to provide the service, support your account or inquiries, maintain records, resolve disputes, improve trust and safety, and meet legal or business obligations. Retention periods may vary by data type and context.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on your location, you may have the right to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent for certain uses of your personal information. We may need to verify your request before acting on it.
You can also unsubscribe from non-essential marketing emails by using the unsubscribe link in those messages or by contacting us through the website.
International use
Klear Karma may be accessed from different countries, and our service providers may process information in locations outside where you live. When information is transferred internationally, we take steps designed to protect it according to applicable law.
Children's privacy
Klear Karma is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate steps.
Third-party links and tools
The website may link to third-party services, including scheduling, payment, practitioner, social, or analytics tools. Their privacy practices are governed by their own policies, not this Privacy Policy.
Updates to this policy
We may update this Privacy Policy as Klear Karma evolves. When we make material changes, we will update the effective date and take additional steps when required by law.
Contact
For privacy questions or requests, contact Klear Karma through the website or the booking/contact links available at https://www.klearkarma.space/.